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One21seventy - The journey of translating research into practice



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One21seventy was born out of the highly successful ABCD Project which ran from 2002 to 2009. The ABCD or Audit and Best Practice in Chronic Disease Project was designed to improve indigenous health outcomes by assisting health services to implement a continuous quality improvement process. It used an action research approach to work with health centre staff to identify strengths and weaknesses in their systems, set goals for improvement, develop strategies to achieve these goals and asses the effectiveness of these strategies in improving chronic illness care.
Translation of research into practice
Research showed that the ABCD approach to CQI was effective in improving health centre systems and at the end of the project stakeholders requested that they continue to have access to the tools and processes for CQI in PHC centres. The establishment of One21seventy provided the opportunity for stakeholders to continue to utilise the ABCD processes beyond the life of the research project.

One21seventy provides
• a suite of audit tools,
• a web based database,
• access to real time reporting,
• systems assessment tool
• participatory action planning and goal setting

One21seventy achievements
• third year of operation
• centres using tools and processes increasing steadily to over 180
• working  in Queensland, the Northern Territory, South Australia, NSW and Western Australia
• training to over 500 primary health care staff including advance training for senior clinicians

The future
As the partnerships with stakeholders and researchers strengthen, future developments and innovations will continue to drive the challenges of improving service provision on the ground.

Jenny is Manager of One21seventy, a Menzies program that provides Indigenous Primary Health Care Services with support in the implementation of continuous quality improvement process for improved service delivery. This was a natural transition for Jenny who was the ABCD/E Project Manager in its final year of research.  Initially training as a registered nurse, Jenny has been involved in the health sector in the Northern Territory since 1992. She has worked in various Northern Territory programs in Central Australia including the Centre for Disease Control, Nursing Director of Infection Control and Quality Management at the Alice Springs Hospital and coordinated the Preventable Chronic Disease Program in Health Development. In addition to being a Registered Nurse, Jenny's qualifications include Master of Health Services Management a Postgraduate Diploma in Health Administration and Public Sector Management. Jenny relocated to Brisbane in 2010 where she works in the Menzies office in Spring Hill.